Whisper Notes Help
Technical Support
Get help with recording, offline transcription, importing, exporting, and the Apple Watch companion app.
Contact support
Email us and include your device model, OS version, Whisper Notes version, and the steps that led to the issue. Please do not attach private recordings unless you intentionally choose to share them.
Email support: zesmeizhou@gmail.comBefore contacting us
These quick checks resolve many common issues:
- Update Whisper Notes and your device to the latest available versions.
- Confirm microphone permission in Settings → Privacy & Security → Microphone.
- Keep enough free device storage for recordings, local AI models, and exports.
- For a stalled task, keep the app open briefly, then restart the app and try again.
Offline transcription
Transcription speed depends on recording length, device performance, selected model, language, and available storage. Clear audio and the correct language selection usually improve results.
Supported local transcription does not require an internet connection. A network connection may still be needed to download an optional model or update the app.
Importing and exporting
Whisper Notes supports common audio and video imports and can export Markdown, SRT, OPML, and PDF. If a file will not import, confirm that it is fully downloaded to the device, not DRM-protected, and in a supported format.
Apple Watch
Keep Bluetooth and Wi-Fi enabled, keep iPhone and Apple Watch nearby, and confirm that both devices use compatible OS versions. Open Whisper Notes on iPhone before retrying a recording transfer.
Compatibility
Whisper Notes requires iOS 16.1 or later, iPadOS 16.1 or later, and watchOS 10.0 or later for the Apple Watch companion app.